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      Terms of Use

      Our Coffee
      Unleashed Coffee, LLC controls the complete coffee production quality chain of your coffee by growing and processing it using the latest industry innovations on our farm in Brazil; imports and roasts it on low emission coffee roasters in California, USA. In our webstore we offer mostly whole bean coffee (Farm Blend dark roast is the exception) We believe that this is the best way to preserve coffee’s freshness and flavor and get you the maximum enjoyment from our specialty lots. All coffee is graded as “specialty grade” and our goal is to bring you unique flavor profiles from our farm.

      By using you website unleashedcoffee.com, you agree to these Terms and Conditions.

      Your Account
      When you purchase our products from the unleashedcoffee.com (the Site), you may create an account as part of the checkout process. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. Additionally, you agree to accept responsibility for all purchases and activities that occur under your account.

      Acceptance of Order
      Your placement of an order on the Site does not necessarily assure that we will accept your order. We reserve the right to refuse any order in our sole discretion. In addition, before accepting your order, we may require additional information if you have not provided all of the information required by us to process your order. Once a completed order is received, authorization of your form of payment is received and we have accepted your order, we will promptly place your order in line for shipment.

      Pricing and Availability
      All prices for products, including associated costs of shipping and tax, are shown in USD – United State Dollars (marked with the symbol $). All prices are subject to change without notice, and you agree that taxes may be adjusted from the amount shown on the payment screens. Several factors may cause this, such as variances between processor programs and changes in tax rates. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order. If for some reason an item on your order is out of stock, we will issue a full refund for such item.

      Forms of Payment
      Unleashed Coffee currently accepts Visa, MasterCard, Discover, and American Express and PayPal for all orders. By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge your order (including taxes, shipping and handling) to that card. If the card cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled automatically.

      Credit Card Security
      We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
      Unleashed Coffee does not store any Credit Card numbers or other sensitive data on our servers. Any “stored cards” or orders and customers utilizing securely billed through Credit Card gateway and processor.

      Shipping Terms; Risk of Loss

      In order to provide excellent shipping experience, the regular orders placed on the Site are fulfilled by Amazon.com, Inc

      All orders will ship within 1-3 business days from the date of payment.

      Wholesale

      For wholesale, we endeavor to ship all orders for in-stock items within three (3) business day(s). Our standard business hours are 9AM – 5PM (Pacific Time) Monday – Friday. Standard shipping of products purchased on the Site is via USPS – United States Parcel Service– carrier not affiliated with, or controlled by, Unleashed Coffee. All shipping charges are your responsibility unless waived by Unleashed Coffee. Shipping charges will be included on your invoice and can be viewed prior to finalizing your order. The shipping charge shown during the checkout process is subject to verification. Shipping charges are subject to change without notice. All orders are shipped FOB shipping point. Title to products purchased on the Site, as well as the risk of loss for such products, passes to you when Unleashed Coffee delivers these items to the carrier for shipment, and we are not responsible for any shipping delays or problems once the product has been shipped.
      Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
      Please check with your country’s customs office to determine what these additional costs will be prior to buying.
      WE DO NOT OFFER REFUNDS FOR RETURNED MERCHANDISE DUE TO NOT CLEARED CUSTOMS OR INVALID ADDRESS.

      Indemnification
      You agree to defend, indemnify and hold harmless Unleashed Coffee, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these terms or your use of our website, including, but not limited to, any use of our website’s content, services and products other than as expressly authorized in these terms or your use of any information obtained from our website.

      Proposition 65 Warning
      The Safe Drinking Water and Toxic Enforcement Act of 1986, popularly known as Proposition 65, is a California law intended to protect California citizens from chemicals known to cause cancer or birth defects or other reproductive harm and to inform citizens about exposures to such chemicals. One such chemical is acrylamide, which may be present in coffee, including the coffee sold by Unleashed Coffee. Acrylamide is a naturally occurring byproduct formed when certain sugars and an amino acid react to high temperatures, such as when coffee is roasted. The U.S. Food and Drug Administration (FDA) has not determined that the low levels of acrylamide naturally found in roasted coffee have any public health impact. Your personal cancer risk is affected by a wide variety of factors. For more information on acrylamide, please consult the FDA’s website at fda.gov. For more information about both acrylamide and Proposition 65, please visit www.oehha.ca.gov/prop65.html.

      Returns
      If you have any issues with your coffee, or if there are errors in your order, please contact us at coffeeguys@unleashedcoffee.com within 5 days of receiving your order. We thrive in excellence and this include satisfying our customers. We will work hard to make sure you are happy with your purchase.

      Privacy Statement
      Please refer to our Privacy Policy for information about how Unleashed Coffee collects, uses and discloses personal information from users of the unleashedcoffee.com.

      Dispute Resolution and Binding Arbitration.
      (a) YOU AND UNLEASHED COFFEE ARE AGREEING TO GIVE UP ANY RIGHTS TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION. (b) The arbitration will be administered by the American Arbitration Association (”AAA”) in accordance with the Consumer Arbitration Rules (the ”AAA Rules”) then in effect, except as modified by this Section 12. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section. The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. If you prevail on any claim that affords the prevailing party attorneys’ fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law. (c) You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention do so within 60 days of your purchase. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy. (d) You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR UNLEASHED COFFEE WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.

      Waiver and Severability
      No waiver by Unleashed Coffee of any term or condition set forth in these terms will be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Unleashed Coffee to assert a right or provision under these terms will not constitute a waiver of such right or provision.
      If any provision of these terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision will be eliminated or limited to the minimum extent such that the remaining provisions of these terms will continue in full force and effect.

      Governing Law; Venue
      All matters relating to our website and these terms and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of California, without giving effect to any choice or conflict of law provision. Any legal suit, action or proceeding arising out of, or related to, these terms or our website will be instituted exclusively in the federal and state courts located in Alameda County, California. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

      Most of all we love what we do and we want you to be happy. We will do everything in our powers to create a unique customer experience.


      Contact

      coffeeguys@unleashedcoffee.com
      Unleashed Coffee LLC
      362 Irwin Street
      San Rafael, CA 94901 USA

      Last modified: August 1st, 2016